Setting Up Zoom for Your Video-Based Telemedicine Appointment

For cases appropriate to telemedicine, a face-to-face video appointment can be scheduled with a provider. For a successful appointment, be sure to follow these guidelines:

How your appointment will work:

  • Please have Zoom downloaded and ready to go prior to your actual appointment time (see tips below).
  • A medical or physician assistant will call you 10-15 minutes before your appointment with your Zoom meeting ID and password (no email will be sent).

Zoom tips:

  • You will need:
    • A laptop with a camera, a smart phone with a camera, or tablet computer with a camera.
    • A fast and reliable Internet connection.
    • A quiet, private setting for the entire duration of the appointment.
  • Choose a location that is indoors with good lighting (try to maximize front-facing lighting and minimize lighting behind you).
  • Do not attempt to drive, walk, or do other activities during the appointment.

Installing Zoom on your device:

It’s preferred that you download the Zoom application (from the Apple store or Google Play) to your device and create a personal account, but it’s not required. It is sufficient to go to and select “Join A Meeting.” Zoom is available to be installed on a laptop, iPhone or Android device. As long as your device has a front-facing camera and microphone, you can use it. Of course, newer devices are preferred as they will have a better quality camera and will transfer data more efficiently.

Be sure to:

  • Give your computer/device permission to use the camera and audio.
  • Be able to see yourself on the screen. If you see your name, or an icon, then your camera is not on or is not working properly.
  • Do not have an external speaker or headphones that will automatically connect unexpectedly.
  • Unmute your microphone. If you see an icon on the Zoom app with a microphone and a red line through it, click it to unmute.

Please call our office at (303) 604-1444 with any questions or if you feel telemedicine is not the right appointment type for you.